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Frequently Asked Questions (FAQ)

Everything you need to know about our Shipping, Logistics, Import–Export & Cargo Services

General International Shipping FAQs (1–15)

  1. What services do you provide?
    We provide international shipping, import, export, air freight, sea freight, global cargo handling, customs clearance, and warehousing.

  2. Do you provide domestic shipping inside India?
    No, we do not provide domestic services. We only handle international shipments.

  3. Which countries do you ship to?
    We ship to all major international destinations across Asia, Europe, Middle East, Africa, USA, UK, Canada, and Australia.

  4. Do you provide international door-to-door delivery?
    Yes, we offer global door-to-door import and export delivery depending on country.

  5. Do you offer urgent international shipments?
    Yes, express and priority options are available for fast delivery.

  6. How can I book an international shipment?
    You can call, WhatsApp, email, or fill the inquiry form.

  7. Do you provide packaging for international shipments?
    Yes, we offer safe and secure export-quality packaging.

  8. What cargo do you handle internationally?
    Commercial goods, personal items, machinery, samples, electronics, and general cargo as per international rules.

  9. Do you provide home pickup for international shipments?
    Yes, we provide international pickup from major cities.

  10. How do I get an international shipping quote?
    Share weight, dimensions, origin country, and destination country.

  11. Do you support international B2B shipments?
    Yes, we handle global commercial cargo regularly.

  12. Do you handle fragile items?
    Yes, with special packaging.

  13. Do you ship personal effects internationally?
    Yes, allowed items can be shipped safely.

  14. Is insurance available for international shipments?
    Yes, optional insurance is available.

  15. Can I track my international shipment?
    Yes, we provide complete tracking.

Air Freight (International) FAQs (16–30)

  1. Do you provide international air freight services?
    Yes, we handle air shipments worldwide.

  2. How long does international air freight take?
    Usually 2–7 days depending on the country.

  3. Do you offer airport-to-airport service?
    Yes, available for business shipments.

  4. Do you offer door-to-door international air delivery?
    Yes, for selected countries.

  5. Are air freight charges based on weight or size?
    Based on chargeable weight (actual or volumetric).

  6. What items are restricted for air shipping?
    Hazardous and prohibited items as per IATA rules.

  7. Do you assist with export documentation?
    Yes, we prepare all documents.

  8. Do you assist with import clearance of air cargo?
    Yes, we handle customs clearance.

  9. Do you provide airline-approved packaging?
    Yes.

  10. Do you ship electronics internationally by air?
    Yes, depending on airline policy.

  11. Do you ship to the USA by air?
    Yes, with daily flights.

  12. Do you ship to Europe by air?
    Yes, regular service available.

  13. Do you provide tracking for air freight?
    Yes, full tracking details are provided.

  14. Can you arrange air cargo pickup from my location?
    Yes, pickup is available from major cities.

  15. Do you provide express international air delivery?
    Yes, express options are available.

Sea Freight (International) FAQs (31–45)

  1. Do you provide international sea freight service?
    Yes, we handle global ocean cargo.

  2. Do you provide LCL and FCL shipments?
    Yes, both Less-than-Container Load and Full Container Load.

  3. Is sea freight cheaper than air freight?
    Yes, especially for large shipments.

  4. How long does international sea freight take?
    20–45 days depending on the destination.

  5. Do you handle port-to-port shipping?
    Yes.

  6. Do you offer international door-to-door sea shipping?
    Yes, available for selected countries.

  7. Can you ship heavy cargo internationally?
    Yes, sea freight is ideal.

  8. Do you provide container loading services?
    Yes, handled by our professionals.

  9. Do you take care of customs documentation for sea freight?
    Yes, we handle full paperwork.

  10. Is special packaging available for sea freight?
    Yes, seaworthy packaging is provided.

  11. Do you ship furniture internationally by sea?
    Yes, with proper packaging.

  12. Do you allow tracking for sea shipments?
    Yes, container tracking is available.

  13. Do you offer insurance for ocean cargo?
    Yes, optional.

  14. Do you offer reefer (refrigerated) containers?
    Yes, available on request.

  15. Do you ship to Gulf and Middle East countries?
    Yes, regular shipments are available.

Customs Clearance (International) FAQs (46–60)

  1. Do you provide international customs clearance services?
    Yes, for both import and export.

  2. Do you manage customs documents?
    Yes, we handle all formalities.

  3. Do you help classify goods under HS codes?
    Yes.

  4. What documents are required for international import clearance?
    Invoice, packing list, airway bill/BOL, KYC, and other documents as needed.

  5. How much time does customs clearance take internationally?
    1–3 days on average.

  6. Do you calculate customs duty for imports?
    Yes, we provide estimates.

  7. Do all international shipments need customs clearance?
    Yes, every import/export requires clearance.

  8. Do you handle clearance for individuals importing goods?
    Yes.

  9. Do you support clearance for commercial cargo?
    Yes, regularly.

  10. Can you clear stuck shipments?
    Yes, depending on documentation.

  11. Do you assist with DGFT documentation?
    Yes.

  12. Do you help with export incentives and schemes?
    Yes, we can guide.

  13. Do you handle bonded warehouse clearance?
    Yes.

  14. Do you provide delivery after customs clearance?
    Yes, final delivery is available.

  15. Do you provide guidance on international compliance?
    Yes, our experts assist fully.

Warehousing (International Logistics) FAQs (61–75)

  1. Do you offer international warehousing?
    Yes, we have partner warehouses globally.

  2. Are your warehouses located near ports or airports?
    Yes, most partner warehouses are strategically located.

  3. Do you offer short-term international storage?
    Yes.

  4. Do you offer long-term storage for export/import goods?
    Yes.

  5. Are warehouses secure?
    Yes, with proper monitoring and safety systems.

  6. Do you handle palletizing?
    Yes.

  7. Do you offer loading and unloading inside warehouses?
    Yes.

  8. Do you support temperature-controlled warehousing?
    Yes, on request.

  9. Do you offer export packing inside warehouses?
    Yes.

  10. Can I store heavy machinery internationally?
    Yes.

  11. Do you provide bonded warehousing?
    Yes.

  12. Do you provide inventory reports?
    Yes.

  13. Do you offer pickup from warehouse for final delivery?
    Yes.

  14. Do you support overseas distribution?
    Yes, depending on location.

  15. Is insurance available for goods stored internationally?
    Yes, optional insurance is available.

Door-to-Door International Delivery FAQs (76–85)

  1. Do you provide door-to-door international delivery?
    Yes, available for both imports and exports.

  2. Is door delivery available in all countries?
    It depends on the destination country.

  3. Do you provide pickup for international export shipments?
    Yes, from major cities.

  4. Do you deliver to remote international areas?
    Yes, with additional charges.

  5. Do you offer international home relocation shipments?
    Yes, we handle personal effect shipments.

  6. Do you offer same-day international pickup?
    Yes, in selected cities.

  7. Is doorstep customs clearance available?
    Yes, we handle the full process.

  8. Can I choose delivery time internationally?
    Depends on local regulations.

  9. Do you provide manpower for heavy international deliveries?
    Yes.

  10. Is COD available internationally?
    No, COD is not available.

Tracking, Support & Process FAQs (86–95)

  1. How can I track my international shipment?
    Tracking details are provided after booking.

  2. Do you provide WhatsApp support?
    Yes.

  3. Can I modify my delivery address internationally?
    Yes, depending on the shipment stage.

  4. What if my tracking is not updating?
    Contact our support team.

  5. Do you give real-time international updates?
    Yes.

  6. Do you provide tracking for both air and sea shipments?
    Yes, both are supported.

  7. Do you handle international courier tracking also?
    Yes, courier tracking is provided.

  8. Do you provide shipment documents after delivery?
    Yes.

  9. Do you help with international claims?
    Yes, as per policy.

  10. Do you provide dedicated support for business clients?
    Yes, we offer priority support.

International Payments, Billing & Policy FAQs (96–100)

  1. What payment modes do you accept?
    UPI, bank transfer, online payments, and corporate payments.

  2. Do you provide GST invoices for international services?
    Yes.

  3. Are there hidden charges?
    No, everything is clearly explained.

  4. Can international shipping rates change?
    Yes, rates vary based on airline, shipping line, and currency.

  5. Can I cancel an international shipment?
    Yes, depending on shipment status and rules.

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